At GPL1 Fatburn Pharma UK, your health and satisfaction are our top priorities. Due to the sensitive nature of pharmaceutical products, we adhere to strict regulatory guidelines regarding returns and refunds. Please review our policy carefully:

Prescription Medications

• Non-Returnable Items: For patient safety and legal compliance, all prescription medications are final sale and cannot be returned once dispensed.

• Dispensing Errors: If you believe there was an error in your prescription (wrong medication, dosage, or quantity), contact us immediately at [phone/email] for resolution. Do not use the medication.

• Damaged/Defective Products: In rare cases of damaged or compromised items (e.g., broken seals, temperature exposure), notify us within 24 hours of delivery with photos for a replacement or refund.

Over-the-Counter (OTC) Products & Supplies

• Unopened, non-expired OTC items (vitamins, first-aid supplies, etc.) may be returned within 30 days with a receipt for store credit or exchange.

• Opened OTC items are only eligible for return if defective or recalled.

Medical Equipment & Devices

• Unused, unopened durable medical equipment (e.g., braces, thermometers) may be returned within 14 days with original packaging.

• Used equipment (e.g., CPAP supplies) cannot be returned due to hygiene regulations.

Refund Processing

• Approved refunds will be issued to the original payment method within 5–7 business days. Exchanges or store credit may be offered at our discretion.

Exceptions & Special Cases

• Insurance Claims: If your insurance denies coverage, we’ll work with you to explore alternatives (e.g., prior authorization, discount programs).

• Temperature-Sensitive Items: Claims for refrigerated medications (e.g., insulin) must include proof of shipping damage (photos, carrier report)